{"id":200,"date":"2020-01-21T09:28:02","date_gmt":"2020-01-21T09:28:02","guid":{"rendered":"https:\/\/insight.thomsonreuters.com\/mena\/legal\/posts\/legal-operations-manager-at-austpost-shares-her-career-story"},"modified":"2023-05-23T05:38:06","modified_gmt":"2023-05-23T05:38:06","slug":"legal-operations-manager-at-austpost-shares-her-career-story","status":"publish","type":"post","link":"https:\/\/insight.thomsonreuters.com\/mena\/legal\/posts\/legal-operations-manager-at-austpost-shares-her-career-story","title":{"rendered":"Legal Operations Manager at AustPost Shares her Career Story"},"content":{"rendered":"\n

In 2019, the Association of Corporate Counsel (ACC) nominated\nthe Australia Post (AustPost) Legal Team as a finalist for its Large Legal Team of the\nYear Award<\/a>. Indeed, as the ACC pointed out, AustPost\u2019s legal team has had a\ngood year, helping to deliver key strategic business and community initiatives,\nsuch as the Bank@Post refresh, international acquisitions, digital\nidentification services and delivery service reforms.<\/h4>\n\n\n\n

Naheed Sanusi is the Legal Operations Manager at AustPost and a key driver of innovation in her Legal Team. Her legal department has been introduced to several cutting edge technologies over the last 12 months, including a roll out of Legal Tracker<\/a>. We sat down with Naheed to talk about the legal ops space and hear what it takes to be a champion innovator for Australia\u2019s renowned postal service. <\/p>\n\n\n\n

Journey from Corporate Lawyer to Legal Operations Manager <\/h2>\n\n\n\n

The career path Naheed has carved for herself at AustPost\nwas partly driven by her keen desire to solve problems proactively. During her\ntime as an in-house Corporate Lawyer for the company, \u201creviewing processes and\nidentifying all of the steps you go through to get a resolution\u201d was a deeply\nsatisfying aspect of the role. But Naheed wanted to explore that further. <\/p>\n\n\n\n

Upon returning from maternity leave in 2015 and with full\nsupport from her Manager, Naheed\u2019s position headed in the Legal Operations\ndirection. At the time, the job title was something the industry was still\nchoosing a name for. <\/p>\n\n\n\n

\u201cI think it\u2019s really hard to articulate that there really\nwasn\u2019t such thing as \u201clegal ops\u201d in 2015. It was a role that was still being\ndefined and unclear what value such a role could bring to a legal function \u2013 but\nI could certainly see, given the opportunity, the benefits and value such a\nrole could bring in harmonising a team and driving change\u201d.<\/p>\n\n\n\n

Today, Naheed is blazing her own trail full-time in the\nnewly created position.<\/p>\n\n\n\n

Driving\nefficiencies at the heart of the role <\/h2>\n\n\n\n

Part of being a successful Legal Operations Manager is managing\nchange and showing people what\u2019s in it for them \u2013 where is the \u2018win?\u2019  Naheed draws on a range of technologies to do\nthis. Whether it\u2019s recommending OneNote to make notetaking easier or rolling\nout SharePoint Online as a document management solution, Naheed sees the value\nin bringing in-house lawyers on the journey through the change process. <\/p>\n\n\n\n

One legal technology software Naheed has implemented is none\nother than Legal Tracker, a Thomson Reuters\u2019 solution. Naheed\u2019s entire\ndepartment has been trained up to use Legal Tracker and she\u2019s the main internal\npoint of contact on the product for AustPost\u2019s law firm advisors and new\nvendors. <\/p>\n\n\n\n

\u201cWhat do I like about Legal Tracker<\/a>? I like the visibility that it gives me across all of my legal vendors and the look and feel of the new user interface\u201d <\/p> – Naheed Sanusi, Legal Operations Manager, AustPost <\/cite><\/blockquote>\n\n\n\n

\u201cIn addition to the standard reports that are available, I\nlike the fact that I can customise the standard templates to generate data for\nreports that meet my business requirements. \nAnd delivering accrual reports on a click of a button has been a real\ngame-changer.\u201d<\/p>\n\n\n\n

Always the future-thinker, Naheed continues to customise\nLegal Tracker\u2019s setup to help streamline internal processes. For instance, she\nrecently added the Legal Tracker App to Outlook Exchange and deployed this\ncentrally to Group Legal – so staff could deal with matters straight from Outlook.\n<\/p>\n\n\n\n

Then of course there are other benefits, accumulating over 12 months of data, they are using the data to measure if they are getting the best value from their law firms, are they resourced in the right areas to support their internal clients.  Through this body of work, the focus is managing efficiencies and supporting business units to achieve their strategic goals. Overall, Naheed strives to get the best value out of her stakeholders through showing them the benefits that come with unifying processes.<\/p>\n\n\n\n

RELATED:<\/strong> Shrinking Legal Budget? Extracting More Value From Your Department Could Be Easier Than You Think<\/a><\/p>\n\n\n\n

Wisdom for\nthe aspiring legal ops professional<\/h2>\n\n\n\n

It can\u2019t be denied that joining the ranks as a legal\noperations professional is not for the faint-hearted. First of all, you have to\nbe a legal professional possessing a high level of business know-how, along\nwith an innovative mindset. In response to how she brings innovative flair to\nher role, Naheed replied:<\/p>\n\n\n\n

\u201cProbably energy. Energy, enthusiasm and just being really\npositive about what I\u2019m doing. I feel my deep understanding of people\u2019s\nperspectives helps me drive that change behaviour. <\/p>\n\n\n\n

It\u2019s been a long journey bringing people on board, making it\nreally critical for me to have that kind of empathetic lens. I understand what\nthey [those working in my department] do and the challenges that they go through.\nThis allows me to show them, well, actually there\u2019s a different way of doing\nthis and there is a more effective way to get the same result.\u201d<\/p>\n\n\n\n

For those considering legal operations as a career goal,\nNaheed advises having a great deal of enthusiasm and drive. <\/p>\n\n\n\n

\u201cYou\u2019ve got to be resilient. You\u2019ve got to look for change\nand be interested in managing change. Be interested in spending time with people\nto understand what their pain points are, and have a real goal to develop\nsolutions that suit the problem.\u201d<\/p>\n\n\n\n

Naheed added that doing her own research and taking a\nhuman-centred design approach is what she continues to enjoy.  <\/p>\n\n\n\n

\u201cThat\u2019s how you make real change and that\u2019s how you develop\nreal solutions. Real solutions that meet the problem.\u201d<\/p>\n\n\n\n

Liked reading about Naheed\u2019s career journey? To learn more about our products built for legal departments of all sizes, familiarise yourself with the Thomson Reuters legal solutions<\/a> hub. <\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Naheed Sanusi is the Legal Operations Manager at AustPost and has been a key driver of innovation in her Legal Team. We sat down with Naheed to talk discuss the legal ops space.<\/p>\n","protected":false},"author":87,"featured_media":202,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[696,577,605,609,12],"tags":[344],"insight_job_role":[598,607],"insight_practice_area":[579,582],"class_list":["entry","author-rkgoldsmith","has-excerpt","post-200","post","type-post","status-publish","format-standard","has-post-thumbnail","category-billing-and-invoicing","category-career-development","category-leadership-career-development","category-legal-technology","category-legal-trends","tag-legal-operations","insight_job_role-in-house-lawyer","insight_job_role-legal-operations-manager","insight_practice_area-commercial-law","insight_practice_area-company-law","hentry"],"acf":[],"yoast_head":"\nLegal Operations Manager at AustPost Shares her Career Story<\/title>\n<meta name=\"description\" content=\"Naheed is the Legal Operations Manager at AustPost and a key driver of innovation. 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